I HAVE A GENERAL QUESTION, WHO DO I EMAIL?

Please email service@shopelevo.com or our live chat  for all general inquiries. Customer Service available 24/7. 

WHAT IS THE BEST WAY TO PLACE A LARGE ORDER - FOR A CORPORATE GIFT OR A WEDDING?

We would love to chat. Email service@shopelevo.com or drop a message to our live chat to start the conversation. 

HOW DO YOU SHIP? 

We offer DHL Priority Mail. When your order ships, we will send you a tracking number.

DO YOU OFFER INTERNATIONAL SHIPPING? 

Yes, we ship internationally. 

1-5 business days for Europe. 

7-10 business days for Canada and US. 

10-15 business days for Rest of the World. Remote Towns can take longer.

WHAT IS YOUR RETURN AND EXCHANGE POLICY? 

Elevo will accept for return unopened product only, within 15 days of receipt. You may receive a full refund or store credit (less the cost of shipping). Please email us at service@shopelevo.com or our live chat to start the return process. 

WHAT IF MY PRODUCT GETS BROKEN?

Our shipping provider will refund the cost of the broken product. However, we suggest to take picture and let us know as soon as possible.

I FEEL A SHARP, PEPPERY SENSATION AT THE BACK OF MY THROAT AFTER I SWALLOW ELEVO OIL. WHY?

That sharp, peppery sensation at the back of your throat is one of the best indications of Elevo’s commitment to quality, and the  high antioxidant and anti-inflammatory value in its oils. Additionally, the polyphenols in olive oil that contribute to a sharp taste and resistance to oxidation. These polyphenols are strong antioxidants and have been shown to provide a host of beneficial effects from healing sunburn to lowering cholesterol, blood pressure, and risk of coronary disease. Additionally, oleocanthal, a natural polyphenolic anti-inflammatory agent uniquely found in extra virgin olive oil, functions much the same way that ibuprofen, an over-the-counter non-steroidal anti-inflammatory drug (NSAID) does. This receptor is spatially located at the back of the throat, which is exactly where the distinctive sting from high quality olive oil is felt. This unique sensation and the accompanying cough or clearing of the throat are regarded among connoisseurs as indicators of high quality olive oil. 

IS ELEVO CERTIFIED ORGANIC?

Elevo olive oil is milled in a certified organic mill and our farm partners are committed to organic practices and zero pesticides. 

WHERE IS ELEVO EXTRA VIRGIN OLIVE OIL PRODUCED?

100% italian product. Check out more in our Source section.

HOW SHOULD I USE ELEVO SWEET HARMONY VS. FRESH HERBS?

 

The best way to use Elevo Extra Virgin Olive oil is to freshly pour it on steamed, cooked or raw food for your elegant dining experience. 

 

ARE ELEVO BOTTLES RECYCLABLE? 

We like this question. The best idea is to use it as a room diffuser or home decor.  

HOW LONG DOES ELEVO OIL LAST?

If stored properly, a bottle of ELEVO should last for 6 months after opening.

WHEN DOES MY OLIVE OIL EXPIRE?

Best Before: January 2021

CAN I VISIT ELEVO HQ? 

We would love to host you and share some ELEVO with you at our office!  Send us a note at service@elevo.com or our LIVE CHAT.

CAN I VISIT ELEVO FARMERS AND SEE HOW OLIVE OIL IS MADE?

We are in the process to organise workshops and tours to our farmers. Please subscribe to our newsletter for more information.